Intercom Fin (The Enterprise Outcomes Agent)

Fin

Fin is Intercom’s purpose-built conversational AI agent. Instead of matching questions to canned scripts, it maps across an entire documentation database using an internal retrieval engine.

  • entry_cost: Metered add-on structure ($39/seat baseline Intercom entry + usage).

  • pricing_metric: Cost Per Outcome ($0.99 per successfully resolved customer interaction or automated procedure checkout).

  • execution_style: Multi-channel omnichannel (Natively orchestrates logic across WhatsApp, SMS, Instagram, and web chat simultaneously).

Technical Specs

Entry Cost: N/A
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